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your new container
 If
you signed up before the 15th of the month, you
should receive your cart by the end of that month.
If you signed up after the 15th, you should receive
your cart by the end of the following month.
Recycling collection service will start within 30
days of when your cart is delivered.
your collection schedule
Once your cart arrives you can find your first
collection date by clicking "Cust Login/Info"
above.
Before logging in, be sure to read the information
on the pre-login page.
If you are a twice-per-month customer, you will see
two routes listed. The order in which they are
listed is not important - your first collection date
is the earliest date listed.
your billing schedule
When you signed up, you paid for the first quarter
of service which starts with your first collection.
All charges for subsequent quarters will come during
the last week of the current quarter. If your first
quarter of service is June-July-August, for example,
your first automatic charge will occur during the
last week of August, for the quarter
September-October-November.
your collection options
You may find that your collection frequency is not
enough to handle all of your recycling. If this
happens occasionally, you can place your overflow
materials in bags or cardboard boxes and leave them
next to your cart. We will collect the overflow for
an additional fee (to be paid in your next automatic
charge).
If you routinely recycle more than your cart can
hold, it will be more convenient for you to increase
your frequency.
Contact us with your request and we
can make the change.
your account access
If your credit card or bank information changes, you
can login to your account and update your payment
method.
You can also check your balance online if you have
any questions about your charges or payments.
your terms and conditions
The terms and conditions of service which you agreed
to upon sign-up can be found
here.
There is no refund for the container or for an
uncompleted quarter of service if you decide to
cancel.
Upon cancellation, we will remove the container, if
you request, at no additional charge.
There is a $40 fee to resume service after
cancellation, or if service has been suspended due
to missed payment. |
