FreshBooks, our accounts receivable service, recently upgraded our software that resulted in two changes in how you access your account and reach us with questions and issues.

First, the new system connects your EarthSavers account to your primary email we have on file for you and will require you to create a new password. This will happen when your next invoice is emailed to you. Click the link provided and follow the prompts to access your invoices and account information. Or if you know which email is your primary email for your account, you can click the button below. Everything in your account will remain the same as before including any credit card information saved and “Auto-Pay” settings that you may have previously saved in your profile.

Second, our customer service ticketing system is now completely separate from our invoicing system. Access our new customer service portal to ask questions or submit collection issues by clicking that button below.

Our apologies for any confusion and inconvenience this may cause!